| Office Name | |
|---|---|
| Representative | |
| Address |
|
| hotta@hottaemc.com | |
| Service Fees | As stated on service pages or provided in individual quotations (Typically in USD). |
| Additional Costs | Actual expenses for international round-trip travel (Business Class) and hotel accommodations (4-star or higher) shall be fully borne or reimbursed by the Client. For UK-based clients, services are treated as outside the scope of UK VAT (B2B Reverse Charge applies). [Ref. article 3.5] |
| Payment Schedule |
• Diagnostic & Strategic Assessment Fee: Paid in full via
Stripe as an Advance Payment. Work officially commences upon
confirmation of this payment. [Ref.
article 3.2] • Daily Consulting Fee: Paid in full as an Advance Payment prior to the Consultant’s departure from Japan. [Ref. article 3.2] • Success Fee: Prior to the site visit, the Client shall provide credit card Authorization (Hold) for the estimated Success Fee via Stripe. Upon verification of success at the test site, the authorized amount will be Captured (Settled Immediately) on-site. [Ref. article 3.4] |
| Payment Method |
• Credit Card (Processed securely via Stripe) |
| Refund & Cancellation |
Important Notice on Legal Framework: Because our technical advisory services are rendered exclusively within a commercial Business-to-Business (B2B) framework, all statutory consumer protection rights, cancellation rights, or consumer-grade cooling-off periods are strictly inapplicable by definition. Consequently, all fees are non-refundable by default. However, the parties contractually agree to the following exclusive "Commercial Guarantees and Contractual Remedies" as defined below: • Diagnostic & Strategic Assessment Guarantee (Phase 2): As an exclusive performance commitment to demonstrate our professional precision, if the Consultant fails to deliver the strategic report within 7 business days from the Analysis Start Date, the 700 USD fee will be refunded plus a 20% contractual penalty. Once the technical report has been successfully delivered, the fee becomes strictly non-refundable and final. [Ref. article 7.4]• On-site Troubleshooting & Daily Fees Policy (Phase 3): If the Consultant fails to arrive on-site due to gross negligence, the Advance Payment (Daily Consulting Fees) will be refunded, and travel cancellation fees reimbursed. Once the Consultant departs from Japan, the Daily Consulting Fees are strictly non-refundable under any circumstances as they secure professional availability and dedicated time. After on-site success is verified, the Success Fee is under no circumstances refundable or subject to chargeback. [Ref. article 7.5] • Full Legal Terms: Detailed definitions of "Success," "Clock-stop," and refund structures are strictly governed by our Standard Terms and Conditions for EMC Consulting Services. |
Legal Notice (fr)
